We collect personal information that you choose to provide voluntarily when using our websites and mobile applications. This information includes your Las Gaviotas Condo-Hotel account. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features, such as “Favorite Destinations,” “Room/Rate Preferences” and other time-saving features. We may also ask for personal information when you contact our Customer Service department. This allows us to protect your confidentiality by verifying your identity.
Following a stay in one of our hotels, your hotel stay information is collected and stored by our hotels locally, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning. In addition, your business with us is valued, and we may use the record of your stay to send you via postal mail or email, communications such as guest surveys or promotional offers and benefits. You may “opt-out” or choose to be excluded from these communications by noting this on your guest registration during your hotel stay or by contacting Customer Service. For Customers who do not reside in the United States and Mexico, and who have not chosen to enroll in the Las Gaviotas Condo-Hotel Rewards program, we may contact you regarding your satisfaction with your hotel stay but will not send you any sales promotional communications or special offers unless you have consented to receive such communications.
Our websites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our website, please ask a parent or guardian for assistance.
Some of our promotional offers have a “Tell A Friend” feature that allows you to have the offer sent to a friend with your comment. If you choose to use this feature, we collect the email address of your friend(s) to facilitate the referral but do not store it for other uses.
When you place a hotel reservation, we request your name, email address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfill your reservation.
When you register for a Las Gaviotas Condo-Hotel Rewards account, we ask for your name, mailing address, telephone number, email address and PIN. Additionally, when you utilize our Las Gaviotas Condo-Hotel Rewards mobile application we will also collect information through your device such as: device type, other mobile applications which may be on your device, and your geolocation data. There is a membership fee for Ambassador that requires credit card information to process. Credit card information is optional for Las Gaviotas Condo-Hotel Rewards accounts and may be added after you have registered. Additional optional information in your profile is collected for specific services such as check-in conveniences, room preferences, or point transfers to airline or other partner programs. You may access and update your profile in Las Gaviotas Condo-Hotel Rewards program online at any time, using your membership number and PIN. This data is stored in databases protected from intrusion and unauthorized viewing by commercially available software products we purchase in good faith from third-party suppliers, and you do not have to re-enter it with each visit to our website. It is also used to recognize you as a repeat customer, so we can personalize your shopping experience. Once you become a Las Gaviotas Condo-Hotel Rewards member, you will have access to our special features, including “Favorite Destinations”, which conveniently stores your most frequented hotels and cities. Las Gaviotas Condo-Hotel Rewards members receive newsletters and promotional offers from Las Gaviotas Condo-Hotel and its program partners, and points statements. Las Gaviotas Condo-Hotel Rewards member information is shared with program partners, listed in the membership welcome package and newsletters, unless you decline by requesting an “opt-out” of that portion of the program by contacting Las Gaviotas Condo-Hotel Rewards service centers.
When you join the Las Gaviotas Condo-Hotel Email List, we request your email address to send you emails on the latest offers, advanced notice of events, and more.
To deliver this information to you, we use a third-party email marketing service that helps us conduct targeted permission-based email campaigns. When registering for our email program, this service company may collect and store personal information you provide on our behalf and have agreed with us, it will not share, rent, sell, trade or provide any of this information to parties other than Las Gaviotas Condo-Hotel. If you are no longer interested in receiving Las Gaviotas Condo-Hotel Email communications, instructions for removal from the list, are included in every email we send you.
We access location-based information from your mobile device while searching for a Las Gaviotas Condo-Hotel location in the area in which you have expressed interest. We do not use this information to specifically locate you for any reason other than to provide you the service. If you do not wish to allow us to use your location information, then please do not use the service. If you have allowed us to utilize your location information in the past and wish to revoke the permissions to do so, please turn off location services at the device level.
Information we collect on our web sites and mobile applications may be used to enhance your experience in the following ways:
From time-to-time, we may request information from you through contests. Participation in these contests is completely voluntary and you have a choice whether to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information gathered from contests will be used to notify the winners and award prizes. Demographic information will be used for purposes of monitoring and improving your experience on this site.
We may co-sponsor some contests on our site with other companies. If you enter one of these contests, our co-sponsor may receive the information collected or may collect the information directly. In such cases, we will tell you who is collecting your information, how our co-sponsor may use the information and how you can contact our co-sponsor.
We will share personal customer information with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our website; communicating to customers via email and through our interactive chat feature; providing customer service; detecting, preventing or acting against fraud; enhancing and improving customers’ online experience; enabling access to our partners’ sites; providing a personalized online experience; completing credit card transactions; or other similar business purposes. For members of Las Gaviotas Condo-Hotel Rewards, information is shared with our program partners for transferring rewards points and, with our prior approval, to extend special offers. To transfer points to other programs and to earn or redeem points quickly, we offer links to selected third-party services for these services. To use these optional services, it is necessary to share some of your personal information. These third parties have agreed to comply with our privacy policies. In addition, we may share a modified version of your Las Gaviotas Condo-Hotel Rewards membership number with advertising partners so that we can advertise to you based upon the ads that appear to interest you. We require these partners to agree not to re-identify you or your Las Gaviotas Condo-Hotel Rewards number and not to use the number for their purposes or to provide advertising for other of their advertiser clients.
For customers using employer-issued corporate credit cards, we may share hotel charge information, including your name, address, credit card number, and room charges, with your credit card company, who may in turn share this data with the bank that issued your credit card and your employer.
Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or Las Gaviotas Condo-Hotel property, or if a sale or transfer of assets of our company. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our business entity. We may share aggregated demographic and statistical information during our business with certain third parties. This sharing does not include any personal information that can identify any individual person.
Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other websites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.
In our efforts to protect your personal data, we use generally accepted standards for safeguards including administrative, technical and physical measures. Additional safeguards are in place for sensitive personal data. These safeguards are continually updated and maintained by qualified information security professionals.
One of the security techniques we use for online transactions is a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your sensitive information (including geo-location data) will be automatically encrypted, or encoded, before it is sent over the Internet or through our mobile applications. More about SSL Technology.
We have also obtained a digital security certificate from Verisign, Inc., a leading provider of Internet trust services. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to our Web servers, not to some unknown or unauthorized server. When you enter a secure portion of our site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in your browser window.
Your personal information is also protected by the Personal Identification Number (PIN) created when you joined the Las Gaviotas Condo-Hotel Rewards program. Please keep this PIN confidential. You may change it anytime by going to Your Account. Log in and then click “Personal Information” to enter a new PIN. If you contact one of our service centers by telephone, a Customer Service Associate may ask you for your PIN to verify your identity if you are requesting service.
In the unlikely event that you experience unauthorized use of your credit card on our website or any website, promptly report the fraudulent activity to your credit card company. Under applicable law, you may be only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.
You can choose to visit our websites without cookies, but without these identifying files, you will not be able to take advantage of certain desirable features of our site. These features include remembering your login (so you don’t have to remember your number) and providing a more personalized online experience. To visit without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.)
This website may from time to time offer “web widgets”. Some widgets support functions that may require that you to disclose certain personally identifiable information, given your choice of participation. This information is collected in many ways such as forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose for which they were collected. Some widgets may utilize an optional import contacts feature to help you invite your contacts to download our widget. If you so choose, we make it easy for you to invite people from your email address books to download our widget. At your request, we will search your email address book to help you import your contacts to our site. You can import your contacts from your email address book automatically and select whom to send emails manually to download the widget. The email invitation will come from your entered email address.
We also collect certain technical information from your computer each time you request a page during a visit to our websites. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring website, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.
We use various website analytics tools and technologies regarding activities on our website and within our mobile app that require storage of web session data. The overall aim of these tools is to aid in making the website easy to use and to proactively identify and correct error conditions. These tools and technologies are also used to assist website visitors who report problems in the use of our website. Stored web session data is never sold or rented to third parties and is purged when these purposes have been fulfilled.
Please also refer to our Terms and Conditions.
Updated: January 15, 2021
Las Gaviotas Condo-Hotel
La Paz, BCS, 23000, Mexico
Tel.: +52 (612) 123 3948